• Faulty goods, or goods damaged before receipt by the customer, can be returned within 30 days of the initial purchase.
  • Products can be returned for any reason within 14 days of the initial purchase, please contact us before returning your item to receive a returns code.
  • Any return postage costs for unwanted items will be paid by the customer.
  • Sealed products and accessories must be returned in their original packaging, undamaged and unopened.
  • Products not returned in this condition will be refunded at 50% of the sale value. This does not apply to items being returned due to manufacturing faults or items received by the customer already damaged.
  • Please contact us if you need to arrange a return.
  • Our returns address is:  Gigantic Toy Box, Returns Department, Unit 1, 50 James Road, Tyseley, Birmingham, B11 2BA